Frequently Asked Questions (FAQ)
Welcome to the RTXMarket FAQ. Here you can find answers to some of the most common questions about our products, orders, shipping, returns, and refunds.
If you cannot find the answer to your question, please contact our support team.
ORDERS & SHIPPING
How long does it take to process my order?
Orders are normally processed within 1–2 business days, Monday through Friday.
Orders placed during weekends or applicable holidays will generally begin processing on the next business day.
How long does shipping take?
After your order has been processed and shipped, the estimated shipping time is 2–3 business days, Monday through Friday.
How long will it take to receive my order?
The estimated total delivery time is approximately 3–5 business days:
- Order handling: 1–2 business days
- Shipping: 2–3 business days
These are estimated delivery times and are not guaranteed delivery dates.
Do you ship on weekends?
Our standard order processing and shipping schedule operates Monday through Friday.
Orders placed on weekends may begin processing on the following business day.
Will I receive tracking information?
When tracking information is available, it may be provided after your order has been shipped.
Please allow some time for tracking information to become active after the carrier receives the package.
What if my order is delayed?
Shipping times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, holidays, transportation disruptions, or unusually high shipping volumes.
If your order appears to be significantly delayed, please contact us with your order number so that we can review its status.
PRODUCTS
What products does RTXMarket sell?
RTXMarket specializes in computer hardware and PC gaming products, including graphics cards and related components.
Our catalog may include products from manufacturers such as NVIDIA, AMD, ASUS, Gigabyte, ZOTAC, and other brands.
Are the products compatible with my computer?
Compatibility can depend on your motherboard, power supply, case dimensions, operating system, and other hardware.
We recommend reviewing the product specifications carefully before placing an order. If you are unsure about compatibility, contact us before purchasing.
Are product specifications always accurate?
We make reasonable efforts to keep product information, specifications, images, and pricing accurate and up to date.
However, manufacturer specifications and product packaging may change. If a specific specification is important to your purchase, we recommend verifying it before ordering.
PAYMENTS & ORDERS
What payment methods do you accept?
Available payment methods are displayed during the checkout process.
Payment processing may be handled by third-party payment providers. Payment information is processed according to the applicable payment provider’s security and privacy practices.
Is my payment information secure?
We use appropriate security measures and trusted payment-processing services to help protect transaction information.
RTXMarket does not need access to your complete payment card details to process an order when payment is handled by a third-party payment provider.
Can I change my order after placing it?
If you need to change your order, contact us as soon as possible at support@rtxmarket.com.
We will try to accommodate your request, but changes may not be possible once an order has been processed or shipped.
Can I cancel my order?
If you want to cancel an order, contact us as soon as possible.
Cancellation may not be possible once the order has entered processing or has already been shipped. Any applicable refund will be handled according to our return and refund policies.
RETURNS & REFUNDS
Can I return my order?
Eligible purchases may be returned within 30 days, subject to the conditions of our Return Policy.
Please review our Return Policy before sending a product back.
How long do I have to request a return?
RTXMarket provides a 30-day return period for eligible products.
The applicable return conditions must be satisfied for a return to be accepted.
How long does a refund take?
Once an eligible return or refund has been approved and processed, the refund processing period is up to 10 business days.
The time required for the funds to appear in your account may also depend on your payment provider or financial institution.
What if I receive a damaged or incorrect product?
If you receive a product that appears damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please include your order number and, where appropriate, photographs or other information that may help us investigate the issue.
Who should I contact about a return?
For return or refund questions, contact our support team before sending a product back.
This helps us provide the appropriate instructions for your particular order.
ACCOUNT & CUSTOMER SUPPORT
Do I need an account to place an order?
Depending on the checkout options available on the website, you may be able to place an order without creating an account.
How can I contact RTXMarket?
You can contact us using the following information:
RTXMarket
272 Lake Ave
Metuchen, NJ 08840
United States
Email: support@rtxmarket.com
Phone: +1 732-242-7432
When contacting us about an order, please include your order number whenever possible.
Where is RTXMarket located?
RTXMarket is located at:
272 Lake Ave
Metuchen, NJ 08840
United States
STILL HAVE QUESTIONS?
If you cannot find the information you need in this FAQ, our support team is available to help.
Email: support@rtxmarket.com
Phone: +1 732-242-7432
We recommend providing your order number when contacting us about an existing order so that we can assist you more efficiently.