Last Updated: August 19, 2026
At RTXMarket, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions and procedures for returning eligible products and requesting a refund.
1. Return Period
Eligible products may be returned within 30 days of delivery.
To qualify for a return, the product should generally be returned in its original condition, with the original packaging and included accessories, manuals, and other items where applicable.
Certain products may be subject to additional return conditions based on their nature or condition.
2. Return Eligibility
Before returning an item, please contact RTXMarket at support@rtxmarket.com to request return instructions.
Returned products may be inspected upon receipt.
To help ensure that a return can be processed, customers should:
- Provide the original order number
- Return the product in appropriate packaging
- Include applicable original accessories and documentation
- Ensure the returned product corresponds to the original order
- Follow the return instructions provided by our support team
3. Non-Returnable or Restricted Items
Certain products or circumstances may not qualify for a return where permitted by applicable law.
This may include products that have been:
- Damaged after delivery due to misuse or improper handling
- Modified, altered, or physically damaged by the customer
- Returned without required accessories or components
- Returned outside the applicable return period
- Returned in a condition that prevents reasonable resale
Nothing in this section is intended to limit any consumer rights that cannot legally be excluded.
4. Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged during delivery, or different from the product you ordered, please contact us as soon as possible at:
support@rtxmarket.com
Please provide your order number and, when appropriate, photographs or other information showing the issue.
We will review the situation and provide appropriate instructions.
5. Return Shipping
Return shipping arrangements may depend on the reason for the return.
For example, where an item is returned because it is defective, damaged, incorrect, or otherwise qualifies for a remedy under applicable law, RTXMarket may provide appropriate return instructions.
For other returns, the customer may be responsible for return shipping costs.
Return shipping arrangements will be communicated by our support team before the return is completed.
6. Return Authorization
Customers should not send a product to the RTXMarket address without first contacting our support team, unless otherwise instructed.
Please contact support@rtxmarket.com before shipping a return so that we can provide the appropriate return instructions.
7. Inspection of Returned Products
After we receive a returned product, it may be inspected to determine whether it meets the requirements of this Return and Refund Policy.
If the return is approved, we will proceed with the applicable refund or other approved resolution.
If a return does not meet the applicable requirements, we may contact the customer regarding the available options.
8. Refund Processing
Once an eligible return has been received, reviewed, and approved, the refund will be processed within up to 10 business days.
The time required for the refund to appear in the customer’s account may vary depending on the original payment method, payment provider, or financial institution.
9. Refund Method
Approved refunds are generally issued to the original payment method used for the purchase, where technically possible.
RTXMarket does not normally issue refunds to a different payment method unless required or otherwise agreed upon.
10. Partial Refunds
In certain circumstances, an approved return may qualify for a partial refund where permitted by applicable law, including where a product has been returned in a condition that reduces its value due to customer handling beyond what is reasonably necessary to inspect the product.
Any applicable deduction will be communicated to the customer.
11. Exchanges
Product exchanges may be available depending on product availability and the circumstances of the request.
If you would like to exchange an item, contact support@rtxmarket.com before returning the product.
12. Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests, but cancellation may not be possible once an order has been processed or shipped.
If an order has already shipped, the applicable return procedure may apply.
13. Refund Delays
If an approved refund has been processed but has not appeared in your account after the expected processing period, please first check with your payment provider or financial institution.
If you still cannot locate the refund, contact us at support@rtxmarket.com with your order information.
14. Fraudulent or Unauthorized Transactions
RTXMarket reserves the right to investigate transactions that appear fraudulent, unauthorized, or otherwise suspicious.
Where appropriate and permitted by law, an order may be cancelled or held for verification.
15. Legal Consumer Rights
This policy does not affect any mandatory rights or remedies available to consumers under applicable federal, state, or local law.
Where applicable law provides a consumer with rights that are more favorable than the terms stated in this policy, those legal rights will apply.
16. Contact Us
For return or refund assistance, please contact us before sending an item back.
RTXMarket
272 Lake Ave
Metuchen, NJ 08840
United States
Email: support@rtxmarket.com
Phone: +1 732-242-7432
When contacting us, please include your order number and a brief description of your request.